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San Diego State University

Network and Applications Status


2017 Reported Outages


November 2017


Voice Mail System 

  • Planned Upgrade
  • Date: October 24, 2017 - November 9, 2017
  • Web PhoneManager was down longer than expected due to software upgrade related issue.
  • Contact: 


O365 Non-Standard apps not displaying

  • Unplanned
  • Date:  Friday, 03 November 2017
  • Time:  Approx. 9:00 AM to 12:00 PM.
  • What:  Users log into and their non-standard apps (Adobe Cloud, Zoom, etc...) do not exist in their previous apps location.
  • MS Ticket: [REG:117110316608547] SRXCAP:1403249721ID / ETS SR: 20174961
  • Solution: Issue resolved itself around noon.
  • Work around: Go to link:  Login, click on the user name in the upper right hand corner and click on Apps.
  • Contact: Arturo Toscano-Ayala

October 2017


Voice Mail System

  • Planned
  • Date:  Tuesday, 24 October 2017
  • Time:  5:30P to 8:00P  Update, system will be off-line until 10:00P
  • What:  Moving the voice mail system from physical servers to virtual machines.  While we move servers, the voice mail system will be unavailable.  We regret the inconvenience.
  • Contact:  Brett Pelphrey, 


Voice Mail System 

  • Unplanned
  • Date:  Wednesday, 4 October 2017, around 2:00pm
  • Reason:  While doing testing on the voice mail system, message waiting indicators (lights and stutter dial tones) were turned on for some mailboxes for messages dating from September.
  • Resolution:  The message waiting indicators are being reset to the correct state.  Most will be reset by 2:30pm today, but a few will not be reset until early tomorrow morning (Thursday, 5 October 2017).
  • Contact:  ETS Help Desk at x45261 or




August 2017



  • Scheduled
  • Date: 8/23/17 9 p.m. - 9:15 p.m.
  • Where: Housing and South Campus
  • Reason: Power upgrade
  • Contact: Lon 619 594-7998  


July 2017


SDSU_Wireles and eduroam connection issues

  • Unscheduled.
  • Date(s): 7/31/17 9:55am 
  • Length: Approx. 4 hours
  • Reason: During out CNI cutover of Calpulli two ports were connected together on an access layer which which created an instability in the Spanning Tree topology and caused reconvergence throughout the network.
  • Contact:
  • Resolution: Reboot the core routers at 12:50pm today.

May 2017


SDSUid Password reset/Recovery options not working

  • Unscheduled.
  • Date(s): 5/22/17 10:00 A.M. to 5/22/2017 2:00 PM
  • Length: Approx. 4 hours
  • Reason: UCS [Ticket #10013] AZURE Active Directory Sync Down
  • Contact:
  • Resolution: Disable and re-enable the Password Writeback feature, also check the synchronization service (it was shut down) and start it up if necessary.

April 2017


SDSUid Password reset/Recovery options (NEW USERS) not working

  • Unscheduled.
  • Dates: 4/26/17 through 5/1/17
  • Length: Approx. 6 days
  • Reason: AAD Premium P1 licenses were consumed by intent students.
  • Contact:
  • Resolution: AAD Premium licenses were ordered (rush) and applied when delivered.

 SDSUid password expiration emails were sent to faculty, staff and students. 

  • Scheduled.
  • Date: 4/19/17
  • Length: Single day.
  • Reason: Non-activated accounts needed to be requested/claimed, existing accounts were shceduled for notification.
  • Contact:
  • Resolution: New users were instructed to request the SDSUid and activate account.


March 2017


SDSUid Password reset/Recovery options (NEW USERS) not working

  • Date: 3/15/17 11:00 A.M.
  • Unplanned
  • Duration: 8 days.
  • Contact: ETCS Help Desk 619.594-5261 

 February 2017

 O365 password change issue 

  • Date: 2/8/17, 11:56 A.M.
  • Unplanned. 
  • Duration: 11:56 to 15:00  (approx. 3 hours)
  • Contact:

  January 2017

O365 password change issue 

Telephone System Upgrade