2013 Reported Outages

May 2013

• Campus Network Disruption
• Unplanned network disruption
• Date: 05/15/2013 (8:02am to 7:46pm)
• Lenght of outage 11 hrs. 48 mins.
• Reason: Denial of service from our network.
• Contact: Bob Osborn
•  SDSUCard System Outage
• Planned outage for emergency server maintenance.
• Date: 05/14/2013 (5:30am to 6:30am)
• Length of outage: one hour
• Contact: Elena Mislang, x45650
•  Circuit (http://circuit.sdsu.edu) Software Upgrade
• Date: 5/12/13 (7:00 am to 9:00 am)
• Length of outage 2 hours
• Reason:  Software Upgrade
• Contact:  Brian Moore – Ext. 42397
• DHCP Server Upgrade
• Date: 5/4/2013
• Length of work 6 hours (8:00 am - 2:00 pm)
• Warning notification for potential intermittent network outages during upgrade.
• Contact: Skip Austin, austin@mail.sdsu.edu

April 2013 

• Routing Protocol Upgrade
• Date: 4/27/13
• Length of work: 5 hours (8:00 am - 1:00 pm)
  
• Warning notification for potential intermittent network outages during upgrade.
• Contact: Skip Austin, austin@mail.sdsu.edu
  
  
• DHCP Server Upgrade
• Date: 4/27/13
• Length of work: 1 hour (9:00 am - 10:00 am)
  
• Warning notification of potential outage, if reboot was required.
  
• Contact: Skip Austin, austin@mail.sdsu.edu
  
  
• SDSU Wireless
• Date: 4/5/2013 8:00 am - 10:00 am -Wireless network for campus and residence halls will experience intermittent outages.
• Length 2 hours
• Contact: Skip Austin, austin@mail.sdsu.edu
  
  
• Compliance Sheriff
• Date: 04/04/2013 10:26 am - 04/09/2013 3:41 pm
• Length of Outage: 5 days, 5 hours and 15 minutes
• Status: It is available for scanning.
• Contact: Derrick Garbell, dgarbell@mail.sdsu.edu
  
  

March 2013

• SIMS/R (planned)
• Date: 03/29/2013
• Length of Outage: 3 days
• Contact: John Ross, jross@mail.sdsu.edu
  
  
• WebPortal (planned)
• Date: 03/29/2013
• Length of Outage: 3 days
• Contact: John Ross, jross@mail.sdsu.edu
  
  
• Google Search Appliance Outage (unplanned)
• Date: 3/28/2013
• Length of outage: 1 hour 19 minutes (12pm - 1:19pm)
• Primary server failed requiring Chancellor's Office (CO) to failover to secondary server.
• Reason: CO is researching root cause.
• Contact: Helen Habermann, haberman@mail.sdsu.edu
  
  

February 2013

• Web Portal Systems Outage

• Planned outage to upgrade controllers.
  
• Date: 2/22/2013
• Length of outage: 4 hours (5pm-9pm)
• Contact: Ray Rodriguez, rrodrig2@mail.sdsu.edu
  

•  Voice Services Reboot (planned outage)

• Date: 2/1/2013
• Length of outage: Approximately 2 hours (5pm-7pm)
• Reason: Rebooted the system to replace damaged board on the voicemail system.
• Resolution: Voice mail up and running
• Contact: Kathleen Sullivan, Ext. 4-2293

January 2013

• Wireless Remote Access Point outage

• Remote AP's not associating with controller
• Date: 01/18/2013
• Length of outage 18 hours
• Contact: Skip Austin, austin@mail.sdsu.edu
  

• Dreambox, newscenter.sdsu.edu and status.sdsu.edu

• Unplanned outage--technical difficulties with Dreambox and auxiliary systems.
• Date: 01/09/2013
• Length of outage: 32 minutes (9:19am to 9:51am)
• Contact: Joel Avendano, javendano@mail.sdsu.edu