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San Diego State University

Network and Applications Status

Archive

2017 Reported Outages

May 2017

SDSUid Password reset/Recovery options not working

  • Unscheduled.
  • Date(s): 5/22/17 10:00 A.M. to 5/22/2017 2:00 PM
  • Length: Approx. 4 hours
  • Reason: UCS [Ticket #10013] AZURE Active Directory Sync Down
  • Contact: etshelpdesk@mail.sdsu.edu
  • Resolution: Disable and re-enable the Password Writeback feature, also check the synchronization service (it was shut down) and start it up if necessary.

April 2017

SDSUid Password reset/Recovery options (NEW USERS) not working

  • Unscheduled.
  • Dates: 4/26/17 through 5/1/17
  • Length: Approx. 6 days
  • Reason: AAD Premium P1 licenses were consumed by intent students.
  • Contact: etshelpdesk@mail.sdsu.edu
  • Resolution: AAD Premium licenses were ordered (rush) and applied when delivered.

 SDSUid password expiration emails were sent to faculty, staff and students. 

  • Scheduled.
  • Date: 4/19/17
  • Length: Single day.
  • Reason: Non-activated accounts needed to be requested/claimed, existing accounts were shceduled for notification.
  • Contact: etshelpdesk@mail.sdsu.edu
  • Resolution: New users were instructed to request the SDSUid and activate account.

 

March 2017

SDSUid Password reset/Recovery options (NEW USERS) not working

  • Date: 3/15/17 11:00 A.M.
  • Unplanned
  • Duration: 8 days.
  • Contact: ETCS Help Desk 619.594-5261 


 February 2017


 O365 password change issue 

  • Date: 2/8/17, 11:56 A.M.
  • Unplanned. 
  • Duration: 11:56 to 15:00  (approx. 3 hours)
  • Contact: mpastor@mail.sdsu.edu


  January 2017


O365 password change issue 


Telephone System Upgrade