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San Diego State University

Network and Applications Status

Faculty and Staff - Report a Problem

Having a problem with the SDSU network or an application?


Check the Business System Hours page to find the normal hours during which SDSU systems should be available. If a system is unavailable when it should be — and it’s not listed as down on the Status Home page — report the problem as instructed below:

Faculty and Staff


  • AztecLink Identity Management
    AztecLink is used by various departments on campus.

  • Blackboard
    Blackboard is an online learning and management system used by faculty to enhance their classroom instruction or for distance education.
    • If Blackboard system is down, call (619) 594-3485 or submit a Blackboard Problem Report (Monday through Thursday 8 am to 5:30 pm, Friday 8 am to 4:30 pm)

  • Calendar
    Google calendar is used by various departments on campus.

  • Email

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  • Library
    • The PAC
      The Library Catalog (the PAC) is a searchable database containing information about the majority of the library's circulating holdings. Use it to discover what books, media, and other materials the library has available for your use.
      • If the PAC is down Monday - Friday 8 - 4:30, call (619) 594-6753.
      • If the PAC is down after hours and weekends, call (619) 594-6793.

    • San Diego Circuit
      The San Diego Circuit is a service designed to allow library users from participating libraries to quickly borrow books from other San Diego Circuit libraries if the books are not owned by their home library or if their library's copy is already checked-out.
      • If San Diego Circuit is down Monday - Friday 8 am - 4:30 pm, call (619) 594-6753.
      • If the San Diego Circuit is down after hours and weekends, call (619) 594-6793.

  • Network/Wireless
    Report a wireless outage using Wireless Problem Report.
    When the campus network goes down:
    • Check status.sdsu.edu for messages regarding a network outage.
    • If the network is down Monday - Friday 8 am - 4 pm, report the outage to your department's Help Desk.
    • After reporting the outage, check status.sdsu.edu for updates on network status.
    • After business hours (weekdays 4 pm) and weekends, call (619) 594-2594.
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  • SIMS/R
    SIMS/R is a secure student database which requires authorization to use.
    • If you can not access SIMS screens, call (619) 594-6871 or submit a SIMS/R Problem Report (weekdays 9 am to 4 pm)

  • Telephone Systems

    Campus Telephone System - San Diego State University has its own telephone system, providing service to the campus community. Telecommunications and Network Services do not handle pay phones or cellular service.
    • To report campus telephone problems, call (619) 594-1935 Monday - Friday 8 am - 4:30 pm.
    • After business hours, submit a Voice Services Problem Report.
    Campus Voicemail
    • To report campus voicemail problems, call (619) 594-1935 Monday - Friday 8 am - 4:30 pm.
    • After business hours, submit a Voice Services Problem Report.
    Solidus – Solidus is an Automated Call Distribution System used by departments to queue and route incoming calls.
    • To report Solidus problems, call (619) 594-1935 Monday - Friday 8 am - 4:30 pm.

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  • University Scholarship Management System (USMS)
    University Scholarship Management System (USMS) is a scholarship management system used only by faculty and staff.

  • Web Directory 
    SDSU Web Directory is an online tool for searching faculty and staff by name, building & room, department, extension, email address, fax number, and mail code.

  • WebPortal
    WebPortal functions vary for Undergraduates, Graduate and Alumni.

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  • Websites
    • Library (sites under http://library.sdsu.edu/)
      • If the Library websites are down Monday - Friday 8 am - 4:30 pm, call (619) 594-6753.
      • If the Library websites are down after hours and weekends, call (619) 594-6793.
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Note: If you know of a campuswide application or system that should be listed here and is not, please contact Helen Craig at hcraig@mail.sdsu.edu or call (619) 594-3605.